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Why Buy Your Oppo From Us?

SOLUTIONS A/V - CANADA'S PREMIERE CHOICE FOR OPPO DIGITAL

Why buy your OPPO DVD player from Solutions A/V?

Having been in the home theater business for a number of years, and having used all of the OPPO units since their respective introductions, we are in an excellent position to provide the best customer service, both pre and post sale.

How do we do this?

  • We are a "real" business, not a curious online-only presence. We operate a retail showroom in Markham, Ontario, just North of Toronto. This means we can take your order online, over the phone, or in person.

    Please visit our website for more information on our location and hours of operation for pickups.

    Because we are not some online-only presence and have staff at our retail location during regular business hours, you can be 100% sure you'll be able to reach us. We have real people backing up this online website!

  • Our staff has many years of real audio/video industry experience. It is easy to accept money in exchange for a product, and simply pumping product into the consumer market doesn't translate into product knowledge. It is difficult to provide pre and post sales support without solid product knowledge, not just of OPPO products, but of what the entire industry has to offer.

    We are CEDIA (Custom Electronics Design and Installation Association) accredited, which means our staff has passed lengthy industry exams, and attend regular training courses for credit in order to maintain this accreditation. 

  • We personally fulfill all shipped orders from our warehouse facility. We do not use third party logistics warehouse or supply chain operations to do our "dirty work". Since we have total control of the process, we provide superior service to our customers.

    Our shipping cutoff is 3pm EST
    , meaning you can place your OPPO order later, and still have it the next day to most areas in Ontario and Quebec via Ground service, or anywhere in Canada via available overnight shipping rates.

  • Though OPPO maintains a Minimum Advertised Price policy, we price as closely to this price as possible so it is directly in-line with US retail. We have the lowest shipping rates available for fast and cost-effective delivery, and local pickups are always free. Please visit our website for our store operation hours and location.

  • We offer an exclusive 30-day no hassle return policy without any restocking charges on products from OPPO Digital. Because the OPPO Digital products are not widely available, we want to ensure that the element of financial risk is removed when you consider giving an OPPO unit a try in your system - even if you have an opportunity to see it in action in our showroom first.

    We guarantee your complete and total satisfaction.

  • As Canada's leading OPPO dealer and an OPPO-Authorized Service Center, we offer In-Canada Warranty Service and Support. When purchasing your player from us, you get the complete benefit of the manufacturer's warranty terms with the added convenience of having your warranty (and all associated parts and labour) supported by us - right here in Canada!

    For complete information on what is covered under warranty, visit:
    http://www.oppodigital.com/OPPO-Product-Warranty.aspx

  • We also offer an exclusive direct exchange warranty in addition to the factory warranty at no additional charge. Local clients can simply have their units exchanged within the warranty period and clients across Canada can ship their units back to us (at their cost) at which point another unit will be promptly - shipped out (at out cost). In line with OPPO's warranty terms, it is at our discretion to replace your unit with an open box, reconditioned, or new unit. 

 

Solutions A/V aims to provide a level of service that is unmatched in the retail world.
We look forward to exceeding your expectations.

 

Please note the policies on this page apply to Oppo Digital products only.